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CycleOps Turbo - Good Service Back Up


I always think that when good service is received, it is always worth mentioning.

I have owned  a CycleOps Jet Fluid Pro trainer for the last three years or so and it has done a lot of 'miles'.

Last week, I inadvertently trod on it whilst it was stored in the garage and snapped the main tensioning bolt that holds the friction wheel against the tyre.

Not being able to find this listed anywhere as a spare part, I contacted the UK distributors for Cycleops, hoping to be able to purchase one.

Even though I told them of it's age and that it was my fault that caused the breakage, they said that they would post out a replacement bolt free of charge.  I received and fitted it two days later.

This really counts as exemplary service and gives great confidence in buying their products.



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